Los productos adquiridos a través de la página web se sujetarán a las condiciones de despacho y entrega elegidas por el
cliente y disponibles en el Sitio. La información del lugar de envío es de exclusiva responsabilidad del cliente. Los
plazos elegidos para el despacho y entrega se cuentan desde que ROK valida el pedido de compra y el medio de pago
utilizado, considerándose única y exclusivamente los días hábiles para el cumplimiento de dicho plazo.
ROK realizará la entrega en la dirección provista por usted dentro del territorio peruano. ROK sólo puede realizar la
entrega en un domicilio residencial o de oficina en que haya ocupantes mayores de edad que puedan recibir la mercadería.
Las entregas se realizarán de lunes a viernes, excepto los días festivos y situaciones de fuerza mayor o causa fortuita.
Todas las entregas irán acompañadas de una guía de remisión.
ROK mantendrá informado a los clientes sobre el estado de su pedido y ofrece hasta dos intentos de entrega a la dirección
que el Usuario indicó en su orden de compra. Es responsabilidad del usuario que en el lugar de entrega esté él mismo o en
su lugar, una persona adulta receptora del producto. Se notificará al usuario la primera visita a través de un mensaje de
texto enviado al número celular registrado, si el Usuario está ausente, la segunda visita se realizará previa coordinación
telefónica con el Usuario a fin de evitar un segundo intento de entrega fallido, si en el segundo intento el cliente
nuevamente se encuentra ausente, se cancelará el pedido informando del mismo al usuario y se cobrarán los costos de envío
como consecuencia de la cancelación.
Los periodos de entrega son indicativos y, por consiguiente, no se consideran fechas límite estrictas. El mero hecho de
haber excedido un periodo de entrega no le dará ningún derecho de compensación. Para ello, deberá enviar a ROK una
notificación de incumplimiento.
Costos por envío
Todos los pedidos cuyo valor monetario sea menor al mínimo establecido por zona (después de descuentos) pagarán un
adicional referido al Costo por Envío. Este monto adicional depende de la zona de envío. Los pedidos que superen el monto
mínimo, no pagarán este adicional y el envío será gratis. Es caso de generarse una devolución, este cobro no es
reembolsable.
|
Zona |
Costo por envío
*Kg. Base |
**Costo por envío
Kg. Adicional |
Monto Máximo S/ |
|
Lima Urbana |
***Gratis |
S/ 2.00 |
S/ 1,500.00 |
|
Lima Periférica |
S/ 5.00 |
S/ 3.00 |
S/ 1,500.00 |
|
Norte Chico y Sur Chico |
S/ 10.00 |
S/ 3.00 |
S/ 1,500.00 |
|
Centro |
S/ 15.00 |
S/ 4.00 |
S/ 1,500.00 |
|
Oriente |
S/ 15.00 |
S/ 5.00 |
S/ 1,500.00 |
|
Norte |
S/ 15.00 |
S/ 4.00 |
S/ 1,500.00 |
|
Sur |
S/ 15.00 |
S/ 4.00 |
S/ 1,500.00 |
|
DPTO |
PROVINCIA |
DISTRITO |
CARGA GENERAL |
TIEMPO DE ENTREGA (Días Hábiles) |
COSTO POR ENVÍO |
||
|
KG BASE |
Mín. |
Máx. |
Kg. Base |
Kg. Adicional |
|||
|
Lima Urbana |
CALLAO |
CALLAO |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
|
BELLAVISTA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
CARMEN DE LA LEGUA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
LA PERLA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
LA PUNTA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
MI PERÚ |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
VENTANILLA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
LIMA |
ATE |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
|
|
BARRANCO |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
BREÑA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
CARABAYLLO |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
CHORRILLOS |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
COMAS |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
EL AGUSTINO |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
INDEPENDENCIA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
JESÚS MARÍA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
LA MOLINA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
LA VICTORIA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
LIMA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
LINCE |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
LOS OLIVOS |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
MAGDALENA DEL MAR |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
MIRAFLORES |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
PUEBLO LIBRE |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
RÍMAC |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
SAN BORJA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
SAN ISIDRO |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
SAN JUAN DE LURIGANCHO |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
SAN JUAN DE MIRAFLORES |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
SAN LUIS |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
SAN MARTÍN DE PORRES |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
SAN MIGUEL |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
SANTA ANITA |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
SANTIAGO DE SURCO |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
SURQUILLO |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
VILLA EL SALVADOR |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
VILLA MARÍA DEL TRIUNFO |
Gratis |
2 |
4 |
Gratis |
S/. 2.00 |
||
|
Lima Periférica |
DISTRITOS PERIFÉRICOS (Conos, Alejados y Balnearios) |
Ancón, Chaclacayo, Cieneguilla, Lurín, Pachacamac, Pucusana, Pte Piedra, Pta Hermosa, Pta Negra, San Bartolo, Sta
María del Mar, Chosica. |
S/. 5.00 |
3 |
5 |
S/. 5.00 |
S/. 3.00 |
|
Norte Chico y Sur Chico |
BARRANCA |
BARRANCA |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
|
PATIVILCA |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
||
|
CAÑETE |
ASIA |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
|
|
CAÑETE |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
||
|
HUARAL |
CHANCAY |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
|
|
HUARAL |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
||
|
HUAURA |
HUACHO |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
|
|
CALETA DE CARQUIN |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
||
|
HUALMAY |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
||
|
SANTA MARIA |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
||
|
VEGUETA |
S/. 10.00 |
3 |
5 |
S/. 10.00 |
S/. 3.00 |
||
|
DPTO |
PROVINCIA |
DISTRITO |
CARGA GENERAL |
TIEMPO DE ENTREGA (Días Hábiles) |
COSTO POR ENVÍO |
||
|
KG BASE |
Mín. |
Máx. |
Kg. Base |
Kg. Adicional |
|||
|
HUANUCO |
HUANUCO |
HUANUCO |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
|
JUNIN |
CHANCHAMAYO |
CHANCHAMAYO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
PICHANAQUI |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
SAN RAMON |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
CHUPACA |
CHUPACA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
|
CONCEPCION |
CONCEPCION |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
|
|
HUANCAYO |
EL TAMBO |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
|
|
HUANCAYO |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
PILCOMAYO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
HUAYUCACHI |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
TRES DE DICIEMBRE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
HUAMAMARCA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
MATAHUASI |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
MANTARA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
APATA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
CHILCA |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
JAUJA |
JAUJA |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
|
|
TARMA |
TARMA |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
|
|
YAULI |
LA OROYA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
|
DPTO |
PROVINCIA |
DISTRITO |
CARGA GENERAL |
TIEMPO DE ENTREGA (Días Hábiles) |
COSTO POR ENVÍO |
||
|
KG BASE |
Mín. |
Máx. |
Kg. Base |
Kg. Adicional |
|||
|
AMAZONAS |
UTCUBAMBA |
BAGUA GRANDE |
S/. 15.00 |
5 |
7 |
S/. 15.00 |
S/. 5.00 |
|
LORETO |
ALTO AMAZONAS |
YURIMAGUAS |
S/. 15.00 |
6 |
8 |
S/. 15.00 |
S/. 5.00 |
|
MAYNAS |
IQUITOS |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 5.00 |
|
|
UCAYALI |
CORONEL PORTILLO |
PUCALLPA |
S/. 15.00 |
5 |
7 |
S/. 15.00 |
S/. 5.00 |
|
YARINACOCHA |
S/. 15.00 |
5 |
7 |
S/. 15.00 |
S/. 5.00 |
||
|
SAN MARTIN |
BELLAVISTA |
BELLAVISTA |
S/. 15.00 |
6 |
8 |
S/. 15.00 |
S/. 5.00 |
|
MOYOBAMBA |
MOYOBAMBA |
S/. 15.00 |
6 |
8 |
S/. 15.00 |
S/. 5.00 |
|
|
RIOJA |
RIOJA |
S/. 15.00 |
6 |
8 |
S/. 15.00 |
S/. 5.00 |
|
|
SAN MARTIN |
TARAPOTO |
S/. 15.00 |
5 |
7 |
S/. 15.00 |
S/. 5.00 |
|
|
DPTO |
PROVINCIA |
DISTRITO |
CARGA GENERAL |
TIEMPO DE ENTREGA (Días Hábiles) |
COSTO POR ENVÍO |
||
|
KG BASE |
Mín. |
Máx. |
Kg. Base |
Kg. Adicional |
|||
|
ANCASH |
HUARAZ |
INDEPENDENCIA |
S/. 15.00 |
5 |
7 |
S/. 15.00 |
S/. 4.00 |
|
HUARAZ |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
SANTA |
CHIMBOTE |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
|
|
NUEVO CHIMBOTE |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
CAJAMARCA |
CAJAMARCA |
CAJAMARCA |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
|
JAEN |
BELLAVISTA |
S/. 15.00 |
6 |
8 |
S/. 15.00 |
S/. 4.00 |
|
|
JAEN |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
SANTA ROSA |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
LA LIBERTAD |
ASCOPE |
CHICAMA |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
|
CHOCOPE |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
MAGDALENA DE CAO |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
ASCOPE |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
CASA GRANDE |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
PAIJAN |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
SANTIAGO DE CAO |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
CHEPEN |
CHEPEN |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
|
|
OTUZCO |
OTUZCO |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
|
|
PACASMAYO |
GUADALUPE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
|
PACASMAYO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
SAN PEDRO DE LLOC |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
SANCHEZ CARRION |
HUAMACHUCO |
S/. 15.00 |
5 |
7 |
S/. 15.00 |
S/. 4.00 |
|
|
SANTIAGO DE CHUCO |
SANTIAGO DE CHUCO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
|
TRUJILLO |
EL PORVENIR |
S/. 15.00 |
2 |
4 |
S/. 15.00 |
S/. 4.00 |
|
|
FLORENCIA DE MORA |
S/. 15.00 |
2 |
4 |
S/. 15.00 |
S/. 4.00 |
||
|
LA ESPERANZA |
S/. 15.00 |
2 |
4 |
S/. 15.00 |
S/. 4.00 |
||
|
SALAVERRY |
S/. 15.00 |
2 |
4 |
S/. 15.00 |
S/. 4.00 |
||
|
TRUJILLO |
S/. 15.00 |
2 |
4 |
S/. 15.00 |
S/. 4.00 |
||
|
VICTOR LARCO HERRERA |
S/. 15.00 |
2 |
4 |
S/. 15.00 |
S/. 4.00 |
||
|
MOCHE |
S/. 15.00 |
2 |
4 |
S/. 15.00 |
S/. 4.00 |
||
|
VIRU |
CHAO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
|
VIRU |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
LAMBAYEQUE |
CHICLAYO |
CHICLAYO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
JOSE LEONARDO ORTIZ |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
LA VICTORIA |
S/. 15.00 |
2 |
4 |
S/. 15.00 |
S/. 4.00 |
||
|
SANTA ROSA |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
MONSEFU |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
PIMENTEL |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
ETEN |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
ETEN PUERTO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
PATAPO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
REQUE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
CHONGOYAPE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
NUEVA ARICA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
PICSI |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
POMALCA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
PUCALA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
TUMAN |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
CAYALTI |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
SAÑA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
FERREÑAFE |
FERREÑAFE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
|
MESONES MURO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
PITIPO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
PUEBLO NUEVO |
S/. 15.00 |
3 |
5 |
S/. 15.00 |
S/. 4.00 |
||
|
LAMBAYEQUE |
LAMBAYEQUE |
LAMBAYEQUE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
SAN JOSE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
CHOCHOPE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
ILLIMO |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
JAYANCA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
MOCHUMI |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
MORROPE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
MOTUPE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
OLMOS |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
PACORA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
SALAS |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
TUCUME |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
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|
PIURA |
AYABACA |
AYABACA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
HUANCABAMBA |
CANCHAQUE |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
|
HUANCABAMBA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
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|
MORROPON |
CHULUCANAS |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
|
MORROPON |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
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|
PAITA |
PAITA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
|
PIURA |
CASTILLA |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
|
|
CURA MORI |
S/. 15.00 |
4 |
6 |
S/. 15.00 |
S/. 4.00 |
||
|
PIURA |
S/. 15.00 |
4 |
6 |
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